Bias Incident Response Protocol

University of Massachusetts at Lowell

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    Policies on Bias and Hate Speech
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The objectives of the Bias Incident Response Protocol are to:

(1) Respond to bias incidents in a timely and coordinated manner
(2) Support the well-being of the campus community by ensuring all participants are welcomed, valued and respected
(3) Offer campus members a convenient and efficient means to report bias incidents
(4) Document and monitor all bias incidents
(5) Engage our community in an effort to create a safe and inclusive community environment


A Bias Incident is any conduct or expression that demeans, degrades or harasses an individual or group based on their actual or perceived identity such as ancestry, age, gender, gender identity, gender expression, sexual orientation, religion, ability (physical, emotional or intellectual), veteran status, ethnicity or national origin.

For the purpose of this protocol, a bias incident is any of the following:

Discrimination – conduct that denies any individual or group equal privileges or access to a particular activity or opportunity because of the individual’s identity (as listed above).

Harassment – unwelcome conduct based on identities (as listed above) that unreasonably interferes with the person’s work or educational performance or creates an intimidating or hostile work or educational environment. Examples may include, but are not limited to, images, slurs, jokes, epithets, electronic communication or other verbal, graphic or physical conduct.

Acts of Intolerance – conduct motivated by discriminatory bias or hatred toward other individuals or groups based on perceived or actual characteristics of identities listed above.